Video Details

This week Joanna Lord talks us through the top ten ways to get customer feedback. Here are some common and some not so common ways to get feedback from your customers. For any of these to work, make sure that they’re done right. For example, don’t ask overly complicated questions on a survey, keep it simple!

Getting feedback from customers can be great to see trends, to know how the customers see you, for planning and for tracking.


  1. Help tickets

  2. Surveys

  3. Reviews

  4. In person

  5. Blog posts


  1. Feature requests

  2. Cancellation survey

  3. Social platforms

  4. Customer boards

  5. Other teams