Video Details

  • Give them points/stars/thumbs, similar to a like.

  • Thank them, especially if someone does something really nice.

  • Be human – add some personality if the site goes down, don’t turn into a robot.

  • Show personality

  • Make it easy. It’s frustrating to get to a website and not be able to do what you want to. Your community will be happy if it’s easy for them to use.

  • Take it to email to help solve community members problems.

  • Take it offline and send them something.

  • Make it personal, which is really the rest of the points rolled into one!

Remember, there is always a human on the other end!